Warranty Policy

At SCM Ref Africa Containers (Pty) Ltd, we are committed to supplying high-quality shipping containers that meet recognised industry standards. Every container undergoes inspection before dispatch to ensure it corresponds with its advertised condition and agreed specifications.

This Warranty Policy explains the warranty coverage available on our products, what is included and excluded, and the process for submitting a warranty claim.

By purchasing products from SCM Ref Africa Containers (Pty) Ltd, you acknowledge and agree to the terms of this Warranty Policy.

Our Warranty Commitment

We stand behind the quality of the containers we supply.

Where applicable, we warrant that products supplied by SCM Ref Africa Containers (Pty) Ltd will:

  • Correspond substantially with the agreed description.
  • Be supplied in the condition specified on the quotation or invoice.
  • Be free from significant defects in materials or workmanship at the time of delivery.
  • Meet the recognised industry standard applicable to their advertised classification.

Warranty coverage applies only under normal and intended use.

Container Classifications

Shipping containers are sold in various industry-recognised grades, including:

  • New (One Trip)
  • Cargo Worthy (CW)
  • Wind & Watertight (WWT)
  • Refurbished
  • As-Is

Each classification has its own expected condition and level of cosmetic wear.

Customers should carefully review the condition specified on their quotation before completing their purchase.

Warranty Coverage

Where warranty applies, SCM Ref Africa Containers (Pty) Ltd may, at its discretion:

  • Repair the affected product.
  • Replace the product with an equivalent container.
  • Supply replacement components where appropriate.
  • Offer a partial or full refund where repair or replacement is not reasonably possible.

The appropriate remedy will depend on the nature of the issue and the circumstances of the claim.

Inspection Before Delivery

Every container is inspected before dispatch.

Our inspection may include:

  • Structural integrity
  • Doors and locking mechanisms
  • Flooring condition
  • Roof condition
  • Side wall inspection
  • General weather resistance
  • Verification of the agreed container grade

Inspection records may be retained for quality assurance purposes.

Customer Inspection

Customers are encouraged to inspect the container immediately upon delivery.

Any concerns should be reported as soon as reasonably possible after delivery.

Where visible damage has occurred during transport, customers should:

  • Record the damage on the delivery documentation.
  • Take clear photographs.
  • Notify SCM Ref Africa Containers (Pty) Ltd promptly.

Prompt reporting allows claims to be investigated efficiently.

Warranty Exclusions

The warranty does not cover:

  • Normal cosmetic wear associated with used shipping containers.
  • Surface rust consistent with the container’s advertised condition.
  • Scratches, dents, paint fading, or minor imperfections.
  • Damage caused after delivery.
  • Damage resulting from accidents, misuse, abuse, negligence, or vandalism.
  • Damage caused by improper installation or relocation.
  • Alterations or modifications performed by anyone other than SCM Ref Africa Containers (Pty) Ltd or its authorised representatives.
  • Damage caused by fire, flooding, storms, earthquakes, or other natural events.
  • Corrosion resulting from environmental conditions after delivery.
  • Improper maintenance or lack of maintenance.
  • Normal wear resulting from commercial use.

Modified Containers

Containers that have been modified, customised, or altered to customer specifications may include separate warranty terms depending on the nature of the modification.

Warranty coverage may not extend to customer-specified modifications performed by third parties after delivery.

Used Containers

Used containers naturally show signs of previous service.

Characteristics such as:

  • Minor dents
  • Scratches
  • Surface corrosion
  • Previous repairs
  • Paint variations
  • Manufacturer markings

are considered normal for used containers and do not constitute warranty defects where consistent with the advertised grade.

Customer Responsibilities

To maintain warranty eligibility, customers should:

  • Use the container only for its intended purpose.
  • Maintain the container in a reasonable condition.
  • Avoid unauthorised structural modifications.
  • Follow applicable safety regulations.
  • Report suspected defects promptly.
  • Allow reasonable opportunity for inspection before repairs are undertaken.

Unauthorised repairs may affect warranty eligibility.

Warranty Claim Procedure

If you believe your container qualifies for warranty service, please contact us with:

  • Customer name.
  • Invoice or order number.
  • Delivery date.
  • Container identification number (where available).
  • Description of the issue.
  • Clear photographs showing the affected area.

Our team may arrange an inspection before determining the appropriate resolution.

Limitation of Warranty

Except where prohibited by applicable law, this Warranty Policy represents the extent of warranty coverage provided by SCM Ref Africa Containers (Pty) Ltd.

We shall not be liable for:

  • Loss of business.
  • Loss of profits.
  • Project delays.
  • Consequential or indirect losses.
  • Costs arising from unauthorised repairs.
  • Damage caused by circumstances beyond our reasonable control.

Nothing in this policy limits any rights that customers may have under applicable consumer protection legislation.

Transferability

Unless otherwise agreed in writing, warranty coverage applies only to the original purchaser and is not automatically transferable to subsequent owners.

Policy Updates

SCM Ref Africa Containers (Pty) Ltd reserves the right to amend this Warranty Policy from time to time.

The latest version published on our website will apply to future purchases unless otherwise required by law.

Contact Us

If you have any questions regarding warranty coverage or wish to submit a warranty claim, please contact us.

SCM Ref Africa Containers (Pty) Ltd

Head Office
401 Solomon Mahlangu Drive
Durban, KwaZulu-Natal 4052
South Africa

Branch Depot
12 Loco Road
Cape Town, Western Cape
South Africa

Landline: +27 31 024 3730

Mobile / WhatsApp: +27 83 696 8478

Email: sales@navajowhite-chimpanzee-189188.hostingersite.com

Website: www.scmrefafricacontainers.co.za