Returns & Refund Policy

At SCM Ref Africa Containers (Pty) Ltd, customer satisfaction is important to us. We are committed to supplying quality shipping containers and container solutions that meet the agreed specifications and industry standards.

This Returns & Refund Policy outlines the conditions under which products may be returned, replaced, or refunded. By purchasing products from us, you agree to the terms set out in this policy.

Return Eligibility

Customers may request a return where:

  • The incorrect product was delivered.
  • The product received differs substantially from the accepted quotation or order.
  • The product was damaged during delivery.
  • The product contains a significant manufacturing defect where applicable.
  • The return is otherwise approved by SCM Ref Africa Containers (Pty) Ltd.

All return requests are subject to inspection and approval.

Products Not Eligible for Return

The following products are generally not eligible for return unless required by applicable law or agreed in writing:

  • Custom-built containers.
  • Modified containers.
  • Containers manufactured or altered to customer specifications.
  • Special-order products.
  • Clearance or liquidation stock.
  • Products sold on an “As-Is” basis where the condition was disclosed before purchase.
  • Products that have been altered, repaired, repainted, or modified after delivery.
  • Products damaged due to misuse, negligence, accidents, or improper handling by the customer.

Return Request Procedure

If you believe your purchase qualifies for a return, you should contact us as soon as reasonably possible after delivery.

Your request should include:

  • Customer name.
  • Invoice or order number.
  • Product details.
  • Delivery date.
  • Description of the issue.
  • Clear photographs showing the condition of the product where applicable.

Our team will review the information and may arrange an inspection before making a final decision.

Inspection of Goods

Customers are encouraged to inspect all products immediately upon delivery.

Any visible damage, shortages, or discrepancies should be reported promptly after receipt.

Acceptance of delivery confirms that the goods have been received in satisfactory condition unless defects or shortages are recorded at the time of delivery.

Condition of Returned Products

Approved returns must be:

  • In substantially the same condition as supplied.
  • Free from additional damage caused after delivery.
  • Accessible for collection where applicable.
  • Returned together with any accessories or documentation originally supplied.

Products that have been used beyond normal inspection or have been modified may not qualify for a refund.

Refunds

Where a refund is approved, it will generally be processed using the original payment method whenever reasonably possible.

Approved refunds may include:

  • Full refund.
  • Partial refund.
  • Replacement product.
  • Repair where appropriate.
  • Store credit where mutually agreed.

The appropriate remedy will depend on the nature of the issue and applicable consumer protection laws.

Refunds will not normally include additional costs resulting from customer error, failed delivery attempts, or site access issues unless otherwise required by law.

Exchange of Products

Where practical and subject to stock availability, eligible products may be exchanged instead of refunded.

Replacement products may vary slightly in appearance while maintaining equivalent specifications and quality standards.

Delivery Charges

Delivery charges are generally non-refundable once delivery has been completed.

Where a return results solely from an error made by SCM Ref Africa Containers (Pty) Ltd, reasonable delivery costs associated with the approved return may be covered by us.

Order Cancellations

Customers wishing to cancel an order should contact us immediately.

Cancellation requests received before processing or dispatch may be accepted.

Where costs have already been incurred, including but not limited to procurement, transportation, modifications, administration, or preparation for delivery, reasonable cancellation charges may apply.

Orders for customised or modified containers may not be cancelled once production or modification work has commenced.

Non-Delivery

If delivery cannot be completed because of customer-related circumstances, including but not limited to:

  • Incorrect delivery information.
  • Restricted site access.
  • Unsafe delivery conditions.
  • Failure to accept delivery.
  • Absence of authorised personnel.

additional transport, storage, or re-delivery charges may apply.

Damaged Deliveries

If a product arrives visibly damaged during transportation, customers should:

  • Inspect the shipment before accepting delivery where possible.
  • Record any visible damage on the delivery documentation.
  • Notify SCM Ref Africa Containers (Pty) Ltd promptly.
  • Provide supporting photographs where applicable.

Prompt reporting allows us to investigate and resolve the matter efficiently.

Product Condition

Shipping containers naturally vary depending on their classification, including:

  • New (One Trip)
  • Cargo Worthy
  • Wind & Watertight
  • Refurbished
  • As-Is

Normal cosmetic wear, surface rust, scratches, dents, previous repairs, paint variations, and signs of prior use consistent with the stated condition do not constitute defects and are not grounds for return.

Customer Responsibilities

Customers are responsible for:

  • Reviewing product specifications before purchase.
  • Ensuring the selected container meets their intended application.
  • Providing accurate delivery information.
  • Inspecting products upon delivery.
  • Reporting concerns promptly.

Limitation of Liability

SCM Ref Africa Containers (Pty) Ltd shall not be responsible for indirect, incidental, or consequential losses arising from product returns, delivery delays, misuse of products, or circumstances beyond our reasonable control.

Nothing in this policy limits any rights provided under applicable consumer protection legislation.

Policy Updates

We reserve the right to amend this Returns & Refund Policy from time to time without prior notice.

The latest version published on our website will apply to all future purchases unless otherwise required by law.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

SCM Ref Africa Containers (Pty) Ltd

Head Office
401 Solomon Mahlangu Drive
Durban, KwaZulu-Natal 4052
South Africa

Branch Depot
12 Loco Road
Cape Town, Western Cape
South Africa

Landline: +27 31 024 3730

Mobile / WhatsApp: +27 83 696 8478

Email: sales@navajowhite-chimpanzee-189188.hostingersite.com

Website: www.scmrefafricacontainers.co.za